The Life of the IT Manager.
THE DISCUSSION
Yes, you’ve been in IT forever and have been an IT manager for years. Perhaps one of your subordinates just told you something that just doesn’t sound right. Perhaps they did something that just doesn’t seem right. There’s nothing concert, you just feel it in your gut. So what do you do? In most cases trust your gut.
In my previous job I had an office right next to the server room. My desk was positioned where I could see everybody who went into the server room. One day I heard my top network tech coming running down the hall and burst into the room. A few minutes later the tech came out o f the room as if nothing happened. I wondered what the issue was but not being a micro manager I figured the tech would let me know if there were problems. A couple of days later the same scenario happened. This time I was concerned but again thought the tech will let me know if there is an issue. Well a couple of days later it happened a third time. I finally reacted to what my gut was telling me the whole time. The tech had been tweaking the main premise router and the tweaks caused the whole command to lose internet access. Needless to say we put a stop to these types of changes. If the change had not been easy to undo there would have been a multiple user outage and the tech wouldn’t have been the one to feel the initial pain.
Remember; in my experience IT techs our devious souls and love to tweak things in hopes to make things better and faster. I want them to do that but there is a process to ensure no user or customer impact.
THE ACTION
The action is simple. Trust your gut and investigate right away those things that don’t seem right.
HINT: Trust your gut the first time and don’t wait.
-DO IT NOW AND ENGAGE-
